NobelBiz

FEBRUARY 22, 2023

In this new revamped consumer experience, these 5 CX trends serve as benchmarks for the future of your contact center. An omnichannel may occasionally encourage companies to develop comprehensive experiences rather than just displaying their products or services.

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

In this new revamped consumer experience, these 5 CX trends serve as benchmarks for the future of your contact center. An omnichannel may occasionally encourage companies to develop comprehensive experiences rather than just displaying their products or services.

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

NobelBiz

MARCH 7, 2022

One of the most critical concerns for contact centers is time management. Whether they are dedicated to inbound, outbound, or both, your contact center agent teams are frequently forced to make a large volume of calls. Why are dialers paramount for your contact center?

Contact Center 52

Contact Center Abandon Rate Call Center Telecommunications 52

Playvox

JULY 31, 2023

However, some of the quickest ROI can come from the employee self-service (ESS) aspects of a WFM solution. Improved Efficiency Getting your staffing levels right and creating a balanced workload across all of your customer service channels is crucial. Ensuring that employees can be a part of managing their schedule has big benefits.

Self Service 85

Self Service Management Contact Center ROI 85

Playvox

JUNE 22, 2023

Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. What Are Call Center Efficiency Metrics? Call center managers need metrics to successfully measure agent performance and improvements to call center operations.

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

Magellan Solutions

AUGUST 16, 2021

A large call volume could well be the result of a surge in telecom spam and fraud, routing issues, or an ineffective marketing strategy that is eating into your ROI and decreasing sales productivity. How can contact center services Philippines turn call reductions into an advantage? Proper omnichannel support and training.

Self Service 52

Self Service Contact Center Multi-Channel Omni-Channel 52