Magellan Solutions

AUGUST 17, 2020

These days outsourcing healthcare call center services is a necessity. It’s the bare minimum for patients who expect healthcare providers to be efficient and attentive. It also covers the usual initial touchpoint of most hospital visits — communication via phone call. Top Benefits of healthcare call center services.

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Call Experts

JULY 27, 2023

Important metrics that you want to make sure you understand include time to answer, abandonment rates, and uptime. In this blog, we will explore how contact centers have transformed the industry and discuss the key metrics that should be tracked to ensure continued customer satisfaction.

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Call Center Customer Service e-support Contact Center 52

Magellan Solutions

FEBRUARY 20, 2024

With the cream of multichannel support talent concentrated under one roof, outsourcers enable businesses to deliver consistent, quality assistance across digital touchpoints. Streamlined Operations Outsourcing live chat offloads the overwhelmed contact center. Outcome: Reduced cart abandonment rates and increased sales.

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Company Chatbots Customer Satisfaction Abandon Rate 52