ViiBE Blog

JANUARY 19, 2022

Companies were clueless about how such massive customer service teams which worked exclusively in offices with fixed desktop systems could work from home. It is also about the communication and coordination with teammates which used to happen at the contact center of the office premises. Download now 2. 5 Remote work challenges 2.1.

Customer Service 52

Customer Service Net Promoter Score CRM e-support 52

Magellan Solutions

MAY 16, 2021

Today, businesses connect to their customers through various channels. For this reason, the market expects a fast and easy communication with different brands and companies. On top of after sales support, nurturing existing customers and going after new ones is the standard business practice. Satisfaction Rate.

Telecommunications 52

Telecommunications Transportation Ecommerce Banking 52

SmartMessage Blog

NOVEMBER 20, 2019

Companies position them as uninterrupted service tools to increase customer satisfaction. To engage better with shoppers of the new generation, brands should include chatbots in their communication toolbox. Customers also used messenger as a way to communicate check-in updates, boarding passes, and flight status updates.

Chatbots 49

Chatbots Tourism Banking Abandon Rate 49