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7 Demand Planning Tools and Techniques to Maximise Contact Centre Performance

CSM Magazine

As organisations continue to grapple with post-COVID uncertainty, Graeme Meikle explains why it pays to ‘be prepared’ and offers his top tips for mastering the art of capacity planning. ‘Be Be prepared’—the motto of generations of scouts and girl guides—is the new mission statement for successful contact centres.

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All You Need to Know About Creating Flexible Contact Centre Teams

CSM Magazine

Nick Brook at Calabrio shares 7 winning strategies for driving all-round flexibility in contact centres. If you’re not a fan of wearing a suit and tie every day and want plenty of time to spend with friends and family, then working in a contact centre is for you.