7 Demand Planning Tools and Techniques to Maximise Contact Centre Performance
CSM Magazine
SEPTEMBER 21, 2022
As organisations continue to grapple with post-COVID uncertainty, Graeme Meikle explains why it pays to ‘be prepared’ and offers his top tips for mastering the art of capacity planning. ‘Be Be prepared’—the motto of generations of scouts and girl guides—is the new mission statement for successful contact centres.
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