5-magical-headsets-for-customer-service 
CSM Magazine
NOVEMBER 2, 2020
Imagine you are talking to a customer over the phone. You are in this part of the conversation where the client asks you about help with a product or services. Suddenly, you realize there’s something wrong with your headset. This is a nightmare for customers as well as service agents. They cannot hear you.
Qualtrics
JANUARY 10, 2020
Here’s 6 technologies bridging the gaps and helping deliver better customer experiences. The best kind of in-store AR merges the customer’s experience in a location or branch with possibilities that go beyond what is practical in the real world. Augmented Reality (AR). VR (Virtual Reality). Artificial Intelligence (AI).
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