SurveySensum

NOVEMBER 3, 2023

You reach out to their customer service, and within seconds, a friendly chatbot listens to your issue properly and provides you with the answer, gathering valuable customer feedback. That’s the power of good customer service! In this blog, we’ll explore seven customer service trends for 2024.

Trends 52

Trends Self Service Customer Service Chatbots 52

Verint

APRIL 3, 2018

Customer Interview Series. Attendees will learn how the organization leverages the power of analytics and automation to drive customer engagement excellence and tangible business results, including increases in operational efficiencies and sales conversions. Defining the Human Age: A Reflection on Customer Service in 2030.

Self Service 34

Self Service Analytics Customer Engagement Trends 34

Verint

APRIL 11, 2018

The study reveals organizations must balance a fine line between personalization and collecting data for customer engagement purposes. While more than two-thirds of consumers (68%) like their customer experiences to be tailored to their interests, organizations can run the risk of over-personalizing and alienating them.

Consumers 23

Consumers Study Banking Customer Engagement 23

NobelBiz

FEBRUARY 21, 2023

While most classic contact center technologies will continue to be utilized, most will be replaced by chatbots, cloud technologies, AI, and remote work, enabling businesses to enhance the customer experience and save expenses. Also, they anticipate that your call center will meet their expectation to boost customer relationship management.

Call Center 52

Call Center Omni-Channel Trends Contact Center 52

NobelBiz

FEBRUARY 15, 2023

While most classic contact center technologies will continue to be utilized, most will be replaced by chatbots, cloud technologies, AI, and remote work, enabling businesses to enhance the customer experience and save expenses. Also, they anticipate that your call center will meet their expectation to boost customer relationship management.

Call Center 52

Call Center Omni-Channel Trends Contact Center 52

Verint

MARCH 22, 2018

I love to see new stats and research about the future of customer engagement. These provocative trends are what drive a lot of our thinking here at Verint, as we’re eager to learn if the future trends in these studies align with our experience, and that of our customers, too.

Customer Engagement 38

Customer Engagement Self Service Engagement Infographics 38