2030 Contact Center Employee Experience Interaction 
Calabrio
OCTOBER 19, 2022
The Digital Transformation of the Contact Center Is Still Happening. The modern contact center has radically changed within the last few years with a surge of companies switching to cloud services. What will the demands of the contact center be in 2030?
Comm100
JANUARY 11, 2023
billion USD by 2030. Another 1000-person study found that Gen Z consumers prefer interactions with a chatbot at a rate four times higher than Baby Boomers. Automation becomes a win for companies focusing on employee experience. A better experience for customers. million USD in 2022.
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