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The Top Ten Takeaways from Calabrio Customer Connect (C3)

Calabrio

The Digital Transformation of the Contact Center Is Still Happening. The modern contact center has radically changed within the last few years with a surge of companies switching to cloud services. What will the demands of the contact center be in 2030?

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The State of Automated Customer Service in 2023

Comm100

billion USD by 2030. Automation becomes a win for companies focusing on employee experience. When surveyed on the benefits of automation in completing day-to-day tasks, 68% of knowledge workers cited the ability to prevent employee burnout. Improved customer and employee experience. million USD in 2022.