NobelBiz

FEBRUARY 21, 2023

Call centers have developed dramatically over the past few years and will continue to do so in 2023. While most classic contact center technologies will continue to be utilized, most will be replaced by chatbots, cloud technologies, AI, and remote work, enabling businesses to enhance the customer experience and save expenses.

Call Center 52

Call Center Omni-Channel Trends Contact Center 52

NobelBiz

FEBRUARY 15, 2023

Call centers have developed dramatically over the past few years and will continue to do so in 2023. While most classic contact center technologies will continue to be utilized, most will be replaced by chatbots, cloud technologies, AI, and remote work, enabling businesses to enhance the customer experience and save expenses.

Call Center 52

Call Center Omni-Channel Trends Contact Center 52

Call Experts

MAY 30, 2019

By the year 2030, almost 75% of the workforce will be millennials. Social networking tools, instant feedback apps, customer relationship managers, and annual performance stats can help employees participate actively in the growth of a company. Understand top tier contact center operations and benefits.

Employee Engagement 60

Employee Engagement Trends Engagement Company 60

Think Customers

SEPTEMBER 27, 2021

The UK’s EV charging market is expected to grow by 29% year-over-year through 2030 according to Delta-EE, an energy market research consultancy. This is where auto companies have an opportunity to be the hero in delivering a seamless omnichannel, end-to-end experience across the full customer lifecycle.

Automotive 52

Automotive Omni-Channel Touchpoint Sales 52