SurveySensum

JULY 24, 2023

According to Salesforce Customer Engagement Research 2022 , 73% of customers expect companies to understand their unique needs and expectations. According to Statistia’s survey on Retail Technology , in 2021, the global market value of self-service systems was over 4 billion USD, and it is expected to hit 13-14 billion USD by 2030.

Retail 52

Retail Trends Self Service Customer Experience 52

NobelBiz

FEBRUARY 17, 2023

Service level shows if a company has enough resources to connect all of its customers with agents and solve their problems quickly. But service level varies mainly by communication channels, and here are the standards for each: Phone: 80% of calls are answered in 20 seconds or less. billion by 2029, an increase of 12.2%.

Call Center 52

Call Center Measurement First Call Resolution Contact Center 52

SurveySensum

JULY 20, 2023

companies lose $136.8 billion per year due to customers switching companies for reasons that could have been avoided. Churn 1: High-Spending Customers Stopped Shopping With You When customers who used to spend a lot of money at your company suddenly stop shopping, it’s called high-spending customer churn.

Retail 52

Retail Feedback How To Self Service 52