CSM Magazine

APRIL 18, 2024

CPaaS stands for Communications Platform as a Service. It’s a cloud-based delivery model that allows businesses to add real-time communication features such as voice, video, and messaging to their own applications without needing to build back-end infrastructure and interfaces. The market size is valued at USD 8.73

Healthcare 52

Healthcare e-support Video Chatbots 52

NobelBiz

FEBRUARY 17, 2023

How to measure your call center Service Level? What is precisely the Service Level? Key Points: Service Level Standards depend on what type of communication channel you’re using. The best strategy to maintain the service level is to motivate your agents. billion by 2029, an increase of 12.2%. It’s that easy.

Call Center 52

Call Center Measurement First Call Resolution Contact Center 52

SurveySensum

JULY 20, 2023

Improving Digital Retail Experience Customer Churn Category Growth Addressing Cart Abandonment Brand Reputation Improving In-Store Retail Customer Experience In-store Customer Churn High CLV Customers are Spending Less Why is That One Store Not Working? STEP 3: Take action Take action to address these concerns.

Retail 52

Retail Feedback How To Self Service 52