Remove 2029 Remove Chatbots Remove e-support Remove Marketing
article thumbnail

What is CPaaS?

CSM Magazine

The CPaaS market has been experiencing significant growth. The market size is valued at USD 8.73 billion by 2029, according to Fortune Business Insights and Markets and Markets. Chatbots and AI: Incorporate automated messaging services that use AI. billion and is projected to grow to USD 45.3

article thumbnail

Top Retail Customer Experience Trends to Watch in 2023

SurveySensum

According to Statistia’s survey on Retail Technology , in 2021, the global market value of self-service systems was over 4 billion USD, and it is expected to hit 13-14 billion USD by 2030. And here’s the cool part: for retailers with complex products or services, self-service kiosks come to the rescue!

Retail 52