Remove 2028 Remove Chatbots Remove Communication Remove Customer Engagement
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Meet The Customer Service Rep Of The Year—in 2028

SaleMove

Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. At the same time, more and more firms are relying on (or planning to adopt ) artificial intelligence—and not just as a first stop on the customer service journey. SUPER SMART.

Meeting 45
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Meet The Customer Service Rep Of The Year—in 2028

SaleMove

Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. At the same time, more and more firms are relying on (or planning to adopt ) artificial intelligence—and not just as a first stop on the customer service journey. SUPER SMART.

Meeting 40
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article thumbnail

Meet The Customer Service Rep Of The Year—in 2028

SaleMove

Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. At the same time, more and more firms are relying on (or planning to adopt ) artificial intelligence—and not just as a first stop on the customer service journey. SUPER SMART.

Meeting 40
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A Positive Customer Experience by Tailoring Communications

CSM Magazine

Konstantin Selgitski, Chief Marketing Officer at Apifonica explores how to make it easier for customers to get what they want, when they want and to ensure a positive customer experience. By 2028, recent research forecasts that 70-80% of online purchases will be made using mobile devices. Get to know your audience.

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CRM integration: A gateway to enhanced customer management

BirdEye

Chaos would ensue, with dissatisfied customers and a disorganized staff. Here, a CRM integration would help, acting as the essential communication link that ensures everyone in the restaurant is on the same page. The market for AI in sales forecasting is projected to grow significantly between 2023 and 2028.

CRM 57