CSM Magazine

MAY 16, 2023

Additionally, due to the sensitivity of the fintech ecosystem – talking about money and handling financial information – strong relationships between fintechs and their customer base are imperative. Providing an outstanding customer support experience can strengthen these relationships. billion between 2022-2026.

B2B 52

B2B Financial Customer Centricity B2C 52

Lumoa

SEPTEMBER 11, 2023

Before developing a customer experience strategy, you need to identify the metrics against which you will measure your performance. Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like.

Strategy 208

Strategy Customer Experience Net Promoter Score Effort Score 208

Lumoa

SEPTEMBER 11, 2023

Before developing a customer experience strategy, you need to identify the metrics against which you will measure your performance. Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like.

Strategy 208

Strategy Customer Experience Net Promoter Score Effort Score 208