2026 Brands Metrics Multi-Channel 
BirdEye
FEBRUARY 21, 2023
About 75% of internet users use social media to research businesses and brands. 71% of consumers who’ve had positive experiences with brands on social media are more likely to refer them to family and friends. There are at least 51 million existing YouTube channels on the platform. Demographic stats 53.9% are female.
Lumoa
SEPTEMBER 11, 2023
Customer experience is a wide-ranging phenomenon that comes to life the moment a potential consumer becomes aware of a brand. Before developing a customer experience strategy, you need to identify the metrics against which you will measure your performance.
Lumoa
SEPTEMBER 11, 2023
Customer experience is a wide-ranging phenomenon that comes to life the moment a potential consumer becomes aware of a brand. Before developing a customer experience strategy, you need to identify the metrics against which you will measure your performance.
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