ECXO

NOVEMBER 16, 2023

It’s being embedded into workflows and customer touchpoints. By 2026, two-thirds of business leaders expect to adopt GenAI to enhance customer service, according to Insight Enterprises. And mitigate the risk presented to our brands and reputations if we do not use it responsibly and carefully. I highly recommend it.

Customer Experience 64

Customer Experience Chatbots Self Service Touchpoint 64

inmoment

MARCH 3, 2020

The relationships between customers and brands form the core of business success. How well are brands interacting with customers? Sure, product matters, but today’s experience economy with a high degree of product parity, customers are starting to value the brand experience more than other factors. “Why

Measurement 52

Measurement Feedback Touchpoint Survey 52

CSM Magazine

JULY 7, 2022

In doing so, brands can facilitate a single streamlined experience that creates greater consistency and efficiency in each interaction across every business segment, function, and technology interface. By only focusing on the culture and payroll pieces, we miss out on an opportunity to serve our customers even better. Why is this?

Strategy 59

Strategy Brands Customer Journeys Employee Experience 59

Optimove

JANUARY 16, 2024

To the Stakeholders of Optimove: At Optimove, we have the job of ensuring that leading brands create deep, lasting relationships with their consumers. We are grateful for the enduring trust of these brands, many of which have been with us for more than a decade.

Net Promoter Score 52

Net Promoter Score CRM Analytics Telecommunications 52