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3 Performance-Boosting Benefits of Contact Center Gamification

Playvox

Is gamification the right choice for your contact center? According to a recent Gallup report , 85% of employees are not engaged or are actively disengaged at work. Gamification is no longer a buzzword. The Psychology Behind Gamification. Are your employees excited to come to work each and every morning?

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AI Customer Service: Today’s Most Transformative Technologies

TechSee

The field is becoming increasingly mainstream with a 2017 Tractica report predicting that biometric hardware and software revenue will grow to $15.1 billion worldwide by 2025, with a CAGR of 22.9 Gamification. Gamification can be an immersive, exciting experience that engages and motivates agents.

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How to Drive Engagement with Gamification in Your Contact Center

Playvox

One proven way to motivate your team is to drive engagement with gamification. According to a recent Gallup report , 85% of employees are not engaged or are actively disengaged at work. Today, companies worldwide are using gamification to great effect to enhance employee engagement and productivity. Why Does Gamification Work?

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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Customer Service Gamification Customer service gamification is a customer experience strategy used to enhance customer engagement and customer loyalty. Both groups of technologies can be utilized to make analytics more actionable.

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Loyalty for CEOs: how to add enterprise value to your loyalty program

Currency Alliance

This will have also been true for your C-level direct reports. If you want to dig deeper into loyalty mechanics, you can read more about where loyalty is headed in our blog on the characteristics of a winning loyalty program in 2025. Hilton, Marriott, American Airlines and a few others now report more than 100m members.