Lumoa

JUNE 23, 2021

In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service. According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022.

Trends 208

Trends Self Service Contact Center Omni-Channel 208

Playvox

JANUARY 13, 2022

As an example, 35% of surveyed CEOs report expanding employee benefits in the last twelve months in an effort to reduce employee churn. . It’s projected that this younger generation will make up approximately 27% of the workforce by 2025. . Gen Z is defined by technology and values.

Contact Center 79

Contact Center Trends Omni-Channel CRM 79

Playvox

SEPTEMBER 1, 2021

Somewhat surprising, survey results found that Gen Zs prefer both face-to-face communication and text messaging at work. After Generation Alpha it follows that Generation Beta will be born from 2025 to 2039. Eye contact is powerful and customers generally prefer live agent support. Intelligent Virtual Agent.

Customer Service 68

Customer Service Contact Center Virtual Agent Competitive Advantage 68

CSM Magazine

FEBRUARY 4, 2022

According to Servion , AI will power 95% of all customer interactions by 2025, thanks to the much more interactive and user-friendly customer support experience that chatbots offer. The main selling points for companies are that chatbots tend to be more cost-effective and efficient.

Customer Experience 52

Customer Experience Chatbots Call Center Knowledge Base 52