NobelBiz

FEBRUARY 23, 2023

Employees of a firm may interact from anywhere and at any time using a basic internet connection and a linked device, thanks to the proliferation and democratization of linked tools (smartphone, tablet or computer). While apps are becoming more cloud-based, corporate telephony has also shifted to UCaaS or Unified communication as a service.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52

NobelBiz

JUNE 7, 2021

Employees of a firm may interact from anywhere and at any time using a basic internet connection and a linked device, thanks to the proliferation and democratization of linked tools (smartphones, tablets, or computers). UCaaS is an acronym that stands for “Unified Communications on Demand.” Hence the questions: What is exactly UCaaS?

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52

Talkdesk

OCTOBER 29, 2020

The point is: Do not overlook the experience your customers are getting from your field employees. Mobile-first real-time communication tools Today’s customer service complexity is a pressing challenge for organizations. They can also save interaction details (e.g.,

Trends 50

Trends Net Promoter Score Insurance CRM 50