2023 Contact Center Contact Center Workflow Measurement 
TechSee
DECEMBER 9, 2020
One area with tremendous potential for benefit is when enterprises implement contact center RPA. RPA in Contact Centers. A standard contact center is chock full of repetitive and dull tasks that are definitely necessary but rarely require a human level of decision making.
NobelBiz
OCTOBER 17, 2023
Example from a Call Center Perspective An agent working remotely faces frequent connection drops due to an unstable home internet connection. Additionally, without adequate security measures, they inadvertently expose sensitive customer data. Explore lessons, regulations, and strategies for contact centers in 2023.
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