Lumoa

NOVEMBER 7, 2022

7 Customer Experience Trends to Know in 2023 Here are seven trends that will keep your customer experience strategy on top. #1 1 Customer insights are a company-wide resource Even just a few years ago, customer insights or feedback were collected and owned solely by the CX or marketing team.

Trends 208

Trends Customer Experience Competitive Advantage Customer Insights 208

ChurnZero

JUNE 14, 2023

How should I wrangle a constricted company budget to outlast 2023? For subscription businesses, the focus is clear: retaining customers. Older research from Fred Reichheld of Bain & Company showed that, in financial services, “a 5% increase in customer retention produces more than a 25% increase in profit.”

Customer Success 52

Customer Success Competitive Advantage Roadmap Customer Voice 52

ECXO

JUNE 11, 2023

Customer Experience = Seeing + Being + Doing Customer Centricity is the umbrella for concepts like Customer Experience, Customer Intimacy, Customer Advocacy, Customer Loyalty, etc. The purpose of a large multinational: “To put a Smile on our customers’ faces today and tomorrow.

Customer Experience 121

Customer Experience Customer Centricity Competitive Advantage Government 121

Blake Morgan

APRIL 3, 2023

We know in our own lives as customers that we will gladly buy from companies that make our lives easier and better, but still many companies are missing the boat on delivering that seamless experience. But some are starting to make customer experience a priority. Embed customer-centric thinking into new skills and ways of working.

Competitive Advantage 52

Competitive Advantage Customer Centricity Ecommerce Tools 52