ShepHyken
MARCH 25, 2024
According to an article in Craving Tech, organizations that have integrated this new technology into their operations saw a 25% boost in customer satisfaction in 2023. I loved one of his first topics: AI is not the end of call centers. It’s making them better.
NobelBiz
OCTOBER 17, 2023
Explore lessons, regulations, and strategies for contact centers in 2023. Customer Experience For call centers, striking the right balance between leveraging automation for efficiency and ensuring personalized customer service becomes pivotal. Discover the light at the end of the compliance tunnel! Watch now !
AWS Machine Learning
DECEMBER 21, 2023
Amazon SageMaker Canvas provides business analysts with a visual point-and-click interface that allows you to build models and generate accurate machine learning (ML) predictions without requiring any ML experience or coding.
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