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Evolution of Customer Experience in E-Commerce 2023

Lumoa

Companies should aim to meet their customers’ expectations by continuing to fine-tune their customer experience (CX) programs. Here are the CX trends you can expect to see in 2023 and how to keep your e-commerce business on track with the evolution of CX. Customer Experience in E-commerce Trend Predictions for 2023.

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Top 5 Customer Service & CX Articles for Week of October 2, 2023

ShepHyken

Speed Doesn’t Equal Success: The Limitations of AHT as a KPI by Othmar Mueller Von Blumencron (VIPdesk Connect) While top-notch products and services remain vital, the spotlight in recent years has undeniably shifted to the customer experience as a pivotal factor distinguishing one brand from another.

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Top 5 Customer Service & CX Articles for the Week of July 24, 2023

ShepHyken

Retailers’ Attempts To Dissuade Returns May Impact Brand Loyalty by Alicia Thorpe (RetailWire) The tension between retailers and shoppers is growing, and it’s because of returns. I’ve preached that everyone compares their experiences to the best service they have ever had, regardless of who provided it and where it happened.

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Top 5 Customer Service & CX Articles for Week of November 20, 2023

ShepHyken

5 Ways to Track Customer Satisfaction by Foundever (Foundever) Satisfied customers are more likely to remain loyal to a brand, to recommend its goods and services to friends and family and are more likely to show forgiveness after a single disappointing customer experience. This article includes seven ideas.