Lumoa

SEPTEMBER 30, 2022

Let’s take a look at the trends that will shape the customer journey in banking in 2023 and beyond. It’s estimated that 61% of bank customers interact with their institution’s digital channels on a weekly basis. Future Trends for Customer Experience in Banking in 2023. But, this doesn’t mean they’re ready to go fully digital. .

Banking 236

Banking Customer Experience Self Service Financial 236

SurveySensum

JULY 7, 2023

This is just one touchpoint where Croma interacts with their customer. There comes many more touchpoints where Croma can engage with its customers. Do you want to know all these touchpoints and how to keep customers engaged even after they shop from you? If yes, then this blog is for you. Is it easy to navigate?

Survey 52

Survey Net Promoter Score Loyalty Programs Touchpoint 52

SurveySensum

JULY 7, 2023

This is just one touchpoint where Croma interacts with their customer. There comes many more touchpoints where Croma can engage with its customers. Do you want to know all these touchpoints and how to keep customers engaged even after they shop from you? If yes, then this blog is for you. Is it easy to navigate?

Survey 52

Survey Net Promoter Score Loyalty Programs Touchpoint 52

ViiBE Blog

JANUARY 19, 2022

Multiple touchpoints According to Harvard Business Review , more touchpoints mean more complexity. One of the biggest challenges companies face is ensuring a seamless cumulative experience across multiple touchpoints. Simply because there is a lack of traceability in interactions among employees.

Customer Service 52

Customer Service Net Promoter Score CRM e-support 52

SurveySensum

JULY 17, 2023

Make Shopping Easy & Fun Make Every Interaction Epic! This involves creating a seamless and user-friendly interface for both online and physical stores, as well as incorporating interactive elements that enhance the overall experience. Make Every Interaction Epic! And how can you incorporate them? Let’s talk about it.

Retail 52

Retail Strategy Customer Experience Sports 52

SurveySensum

JULY 17, 2023

Make Shopping Easy & Fun Make Every Interaction Epic! This involves creating a seamless and user-friendly interface for both online and physical stores, as well as incorporating interactive elements that enhance the overall experience. Make Every Interaction Epic! And how can you incorporate them? Let’s talk about it.

Retail 52

Retail Strategy Customer Experience Sports 52

SurveySensum

JULY 20, 2023

Open-ended) That is why you must collect customer feedback at all touchpoints across the customer journey. This will help you identify touchpoints with the friction, take the required action, and improve the overall retail experience. The customer interacted with your brand, explored the features but revisited or made any purchase.

Retail 52

Retail Feedback How To Self Service 52