2022, Gamification, Sales and Workshop - Customer Experience Update

Hyper Efficiency: The Next Frontier in Contact Center Operations Management

NobelBiz

APRIL 18, 2023

The customer satisfaction score aims to get feedback on specific topics such as products or services, quality of interactions with call center agents or after-sales support, purchase procedures, customer experience impression, etc. One way to tackle these agent-related issues is by introducing gamification into the contact center workflow.

Contact Center

Contact Center Call Center Management Gamification

Retail Customer Experience: Strategies for Keeping Shoppers Engaged and Loyal

Retently

APRIL 5, 2024

Traditionally retail refers to the sale of goods and services through physical stores. It’s the primary sales channel that will determine how these businesses are categorized. Workshops, product launches, and live demonstrations can draw customers into the store and create buzz around it. The result?

Retail

Retail Engagement Strategy Customer Experience

Customer Experience Update

Hyper Efficiency: The Next Frontier in Contact Center Operations Management

Retail Customer Experience: Strategies for Keeping Shoppers Engaged and Loyal

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