2022, Exceptional Customer Service and Voice of Customer

Voice of Customer Analytics: What, Why, and How to Do It

Lumoa

DECEMBER 15, 2022

Voice of Customer (VoC) is not a new concept. It’s a strategy that many companies have used for years to understand and prioritize customer needs. In this article, we’ll go over what Voice of Customer data analytics is and the different types. In This Article: What is Voice of Customer Analytics?

Voice of Customer

Voice of Customer Analytics Social Media How To

What is the role of customer experience in the telecoms industry entering 2023?

Lumoa

NOVEMBER 2, 2022

Consequently, so does the demand for a good customer experience. The year 2022 is drawing to an end; the pandemic years are almost over, and businesses are slowly beginning to recover. This information helps businesses determine which aspects of products or services are appreciated by customers and vice versa.

Industry

Industry Telecommunications Customer Experience Multi-Channel

Customer Experience Update

Voice of Customer Analytics: What, Why, and How to Do It

What is the role of customer experience in the telecoms industry entering 2023?

Webinars

Stay Connected