NobelBiz

APRIL 18, 2023

For instance, McKinsey.com found that using advanced real-time analytics: reduced average handle time by up to 40%, increased self-service containment rates by 5 to 20%, cut employee costs by up to $5 million, boost the conversion rate on service-to-sales calls by nearly 50%, all while improving customer satisfaction and employee engagement. .

Contact Center 52

Contact Center Call Center Management Gamification 52

NobelBiz

NOVEMBER 16, 2021

Finally, self-service technologies and skill-based routing can minimize the number of regular calls that agents must handle, allowing them to concentrate on more complicated conversations that demand greater emotional engagement. The post The Power of Emotional Intelligence for Contact Centers Leadership appeared first on NobelBiz.

Contact Center 52

Contact Center Leadership Self Service Contact Center Software 52

Kustomer

JUNE 27, 2022

Customer service software and its various integrated tools can position brands of any size to stand out amongst competitors in the eyes of its most important asset: customers. Let’s explore the path to optimizing your brand with our 12 best software tools for 2022. What Is Customer Service Software?

Software 98

Software Tools Customer Service Self Service 98