Uniphore

JANUARY 4, 2022

Infographics. Find out at Uniphore Converse 2022 on. At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. At Uniphore Converse 2022 you will: Hear from leading industry analysts and speakers around the future of CX.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

ShepHyken

JANUARY 24, 2022

My Comment: I just came across this article and the accompanying infographic this week, and while it may have come out sooner, the timeliness of it couldn’t be more appropriate. My Comment: Personalization can give you a competitive advantage. 3 Trends Driving Brand-Defining Customer Service in 2022 by Sarika Khanna.

Customer Service 67

Customer Service Customer Centricity Policies Retail 67

SurveySensum

MAY 11, 2023

Source: Satmetrix Here is the Average NPS Score by Industry based on the Satmetrix report of 2022, collecting almost 70,000 responses across 23 different industries. As you can see from the given infographic, the average NPS score in online (retail) shopping is 41. Select your competitors from the list and start benchmarking.

NPS 52

NPS Retail Net Promoter Score Effort Score 52