TechSee

APRIL 21, 2021

Call centers are busier than ever. According to a 2021 survey, 65% of U.S. These growing call volumes – coupled with the continuous need for cost optimizations – have driven the demand and adoption of artificial intelligence (AI) in call centers. AI Call Center Solutions that Drive Value. AI-Driven Agent Decision Support.

Call Center 136

Call Center Self Service Innovation Contact Center 136

BlueOcean

OCTOBER 22, 2020

Virtual Training: Moving from Just “Getting It Done” to “Doing It Well”. Now, as we roll toward 2021, training teams can focus on driving improvement. And that begins with the three key pillars to successful remote agent training: preparation, expectations, and engagement. Making Virtual Agent Training Work for You.

Contact Center 156

Contact Center Training Effort Score Virtual Agent 156

Magellan Solutions

JULY 29, 2021

The coronavirus pandemic has been tough on the contact center services Philippines and on a global level. . Since conference attendance and networking events are likely to be significantly reduced in 2021 as long as there are COVID-19 health risks, AI-driven sales support and lead nurturing are a must-have.

Call Center 52

Call Center Self Service Social Media Omni-Channel 52