Solvvy
NOVEMBER 30, 2022
I’m pleased to share the first result of our shared vision, which centers around rapid innovation and a total focus on delivering happiness. Zoom Virtual Agent , an intelligent conversational AI chatbot solution, uses natural language processing and machine learning to accurately understand and painlessly resolve issues for customers.
TechSee
APRIL 21, 2021
Call centers are busier than ever. According to a 2021 survey, 65% of U.S. These growing call volumes – coupled with the continuous need for cost optimizations – have driven the demand and adoption of artificial intelligence (AI) in call centers. AI Call Center Solutions that Drive Value. AI-Driven Agent Decision Support.
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NICE inContact
MAY 11, 2021
Gartner predicts that 85% of customer interactions will be managed without humans in 2021. This might be a scary notion for agents who are sensitive to job security but rest assured that human agent jobs aren’t going away. The Contact Center is still inherently a forum for human engagement.
SaleMove
JUNE 11, 2020
In this third installment of this blog series, we continue to discuss how to staff the contact centers of the future. Gartner predicts that by 2021, fifteen percent of all interactions will be fully handled via Artificial Intelligence. Let’s see how these bots are being implemented across industries.
Speaker: Brian Morin, Helena Chen, and Sofia Burton from SmartAction
The latest trend in the contact center has CX leaders worried -- across industries, there is a massive shortage of workers. Key takeaways: Why there’s a shortage of call center agents during a time of relatively high unemployment. How to mitigate the impact of an understaffed contact center with conversational AI.
BlueOcean
OCTOBER 22, 2020
Virtual Training: Moving from Just “Getting It Done” to “Doing It Well”. Now, as we roll toward 2021, training teams can focus on driving improvement. And that begins with the three key pillars to successful remote agent training: preparation, expectations, and engagement. Making Virtual Agent Training Work for You.
Uniphore
JULY 10, 2021
How to Cut Call Center Agent Onboarding Time in Half. and Make Every Agent Your Best Agent. Brian Cantor Leading CX Industry Analyst Contact Center Week. Live Demo Featuring 10 Ways to Simplify Agent Onboarding With AI & RPA. Brian Cantor Leading CX Industry Analyst Contact Center Week.
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