SaleMove

JULY 9, 2021

“To ensure growth and future-readiness, the most strategic insurers strive to be an Inventive Insurer — assuming a customer-centric approach, deploying intelligent processes, practicing business resilience and go-to-market agility, and embracing an open ecosystem.” – Capgemini 2021 trends report.

Insurance 52

Insurance Sales Abandon Rate Customer Centricity 52

TechSee

JUNE 16, 2022

Paul is a Transformational, hands-on, customer service department leader with extensive experience using performance metrics, lean process improvements, and positive leadership in building effective, efficient, and happy customer service departments. Tom Hinds, SVP Customer Engagement at Advocate Aurora Health.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

NobelBiz

FEBRUARY 22, 2023

We identified 5 significant trends that are currently in play in 2021 but will be amplified in the post-pandemic environment in 2022. This is done to increase customer satisfaction and improve customer service. In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010!

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

We identified 5 significant trends that are currently in play in 2021 but will be amplified in the post-pandemic environment in 2022. This is done to increase customer satisfaction and improve customer service. In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010!

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

SurveySensum

JULY 20, 2023

According to a report by the Baymard Institute on ‘ Cart Abandonment Stats 2023 ’, it was found that the average cart abandonment rate is 69.9%. This statistic is a reality that reflects the importance of evaluating and understanding your cart abandonment rate in order to improve customer experience in retail.

Retail 52

Retail Feedback How To Self Service 52