ViiBE Blog

JANUARY 19, 2022

Lack of communication A survey by Slack reveals that there is some catching up to do when it comes to communication and coordination, with the lack of it being one of the biggest challenges of remote work. Natalia Barszcz 2 August 2021 Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now!

Customer Service 52

Customer Service Net Promoter Score CRM e-support 52

Comm100

APRIL 28, 2021

By measuring the success of your live chat customer support team, you can understand where you need to improve to deliver a more positive customer experience. It also helps to develop stronger ties with your customers, as well as more effective communication with your employees. Customer service abandonment rate.

Measurement 134

Measurement Abandon Rate Net Promoter Score Wait Times 134

Comm100

FEBRUARY 25, 2021

Here are five ways to easily improve customer service in healthcare in 2021 and beyond. Boost digital connections with live chat For healthcare companies looking to expand their digital customer service offerings, there is no better or easier place to start than with live chat. . Recommended: Chatbot ROI Calculator .

Healthcare 130

Healthcare Customer Service Omni-Channel Multi-Channel 130

NobelBiz

FEBRUARY 22, 2023

We identified 5 significant trends that are currently in play in 2021 but will be amplified in the post-pandemic environment in 2022. The consumer does not want to repeat previous chats. In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010!

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

We identified 5 significant trends that are currently in play in 2021 but will be amplified in the post-pandemic environment in 2022. The consumer does not want to repeat previous chats. In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010!

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

Avaya

APRIL 19, 2019

And IDC is saying that by 2021, 75% of commercial enterprise apps will have AI built-in, and more than 50% of consumers will interact with AI. It’s fine to have a chatbot. But the bot has to be intelligent enough to provide natural continuity in a conversation. Notice that each of those predictions are within the next few years.

Contact Center 70

Contact Center Abandon Rate Customer Journeys Hospitality 70