Kustomer

MAY 13, 2020

In 2020, it’s all about enhancing the digital customer experience. Let’s take a closer look at the current trends in customer service that can help you run your business and satisfy consumers: 8 Current Trends in Customer Service. Here are eight we recommend weaving into your business strategy: 1.

Self Service 52

Self Service Trends Customer Service Social Media 52

Kustomer

JUNE 8, 2021

retailers alone in Q2 of 2020 was 44% higher than the same period in 2019. If you’re a retailer, one of the most important points of contact for new customers is your customer service team, which means it’s imperative that they’re trained and up-to-date with the latest knowledge and know how to go above and beyond for your customers.

Customer Service 105

Customer Service e-support Self Service Omni-Channel 105

ProProfs Chat

MAY 13, 2020

Adopting a 360-degree approach to creating data-rich customer profiles will help you in offering a personalized service. A help desk tool can centrally store different customer profiles and help you better understand their personality types and purchase behavior. Personalize the ‘Self-Service’ Experience.

Software 111

Software Self Service Customer Service How To 111

ProProfs Chat

MAY 13, 2020

Adopting a 360-degree approach to creating data-rich customer profiles will help you in offering a personalized service. A help desk tool can centrally store different customer profiles and help you better understand their personality types and purchase behavior. Personalize the ‘Self-Service’ Experience.

Software 98

Software Self Service Customer Service How To 98

ProProfs Chat

MAY 1, 2020

This is exactly why we see a big volume of articles online talking about customer service and its importance. If anything, you may find it difficult to be one of those 80% of the companies who would compete solely based on customer experience by 2020. Types of Customer Service Training – Identify What You Need?

Customer Service Training 85

Customer Service Training Training Customer Service e-support 85

Ecrion

SEPTEMBER 23, 2020

Increasing Popularity of Self Service |. The term customer service is a catch-all phrase that roughly equates to a customer’s experience with and perception of your brand. You must anticipate when a customer is the most likely to need assistance, suggestions/recommendations, advice, or anything else.

Infographics 105

Infographics Self Service Customer Service Social Media 105