Thematic

DECEMBER 9, 2019

Here are some examples of digital transformation: Traditional way of doing business Digitally transformed alternative Benefits Selling things in physical stores Selling things online using eCommerce Better business results: Can reach a wider audience of potential buyers and make it easy to order and receive the purchase. Welcome to 2020!

Feedback 126

Feedback Travel Voice of Customer Hospitality 126

Qualtrics

MARCH 13, 2020

Frustrating contact center experiences like explaining your issue over and over again, or being handed from agent to agent are usually caused by data silos. Find out how a few simple changes to your set-up can deliver better experiences to customers and agents. First, there was the call center.

Contact Center 37

Contact Center Social Media Ecommerce Omni-Channel 37

GlowTouch

NOVEMBER 6, 2020

Customer service demands always increase during the holiday buying season, and the way this year has played out presents an even bigger challenge. Demand for customer care skyrocketed during the first two quarters of the year when eCommerce is relatively tame. 7 Questions to Ask Your Customer Support Vendor.

Sales 52

Sales Ecommerce Contact Center Return on Investment 52