TechSee

OCTOBER 9, 2018

Millennial consumer attributes. According to Accenture , Millennials have overtaken Baby Boomers as the largest consumer demographic, expected to account for 30% of retail sales — that’s $1.4 trillion in spending — in the United States by 2020. trillion in spending — in the United States by 2020.

Omni-Channel 359

Omni-Channel Self Service Customer Service Virtual Agent 359

Uniphore

JUNE 10, 2021

By automating common yet time-consuming, tasks companies can make their existing systems work smarter–no codes required. 25% Lack of self-service options. 0% Security issues with Agents at Home. Use Self-Service to Handle High Call Volume. Fortunately, you can take the pressure off of your agents.

Call Center 246

Call Center Self Service Contact Center Case Study 246

TechSee

JANUARY 14, 2020

The global drive toward digital transformation has made its mark on contact center processes and operations, with Salesforce predicting last year that the use of AI by customer service teams would see a 143% increase by 2020. Smarter Agents. Virtual agents learn as they process more information, but someone must train them.

Self Service 109

Self Service Virtual Agent Contact Center Call Center 109

TechSee

JANUARY 14, 2020

The global drive toward digital transformation has made its mark on contact center processes and operations, with Salesforce predicting last year that the use of AI by customer service teams would see a 143% increase by 2020. Why agents are embracing the change. Post-call analysis also benefits from AI.

Call Center 124

Call Center Self Service Virtual Agent Contact Center 124

TechSee

FEBRUARY 20, 2018

Customer self-service refers to customer-initiated interaction technologies that enable customers to access information and perform routine tasks without requiring the assistance of a live customer service representative. Drivers for customer self-service.

Self Service 132

Self Service Virtual Agent Knowledge Base Contact Center 132

Inbenta

OCTOBER 11, 2021

According to Business Insider, nearly 40% of internet users worldwide prefer chatbots over less conversational virtual agents. . billion in 2020 and is set to gain another $95.41 Don’t worry about making your bots sound human – after all, it’s important not to mislead customers into thinking they’re speaking to an agent.

Chatbots 69

Chatbots Self Service How To Interaction 69

ProProfs Chat

JUNE 14, 2019

Great Customer Service Statistics. Customer Service Stats for Social Media. Rise of the Automation Industry & Self-Service. Build a Delightful Customer Experience With These Customer Service Statistics. Worldwide, 67% of people believe that customer service as a whole is improving. Millennials Today.

Self Service 90

Self Service Customer Service Social Media Poor Customer Service 90