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How banks can streamline service with the latest round of PPP

Talkdesk

What we know so far about the Paycheck Protection Program The new $900 billion deal includes $284 billion for the PPP, which reopens after two previous tranches : $367 billion in March 2020 and an additional $285 billion in April 2020, for a total of $652 billion. . Here’s what we know so far.

Banking 126
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Call Center Dialer Software: Optimization Best Practices

NobelBiz

Improving Efficiency It is estimated that a salesperson makes 52 calls daily (with 15% of the time dedicated to leaving voicemails). In a regular set-up, where agents manually select, dial, and wait for the call to connect is estimated that a total of 36 hours is being wasted each month – per rep.

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How to Improve Customer Experience in Call Centers

ProProfs Chat

From the first telephone call made by Alexander Graham Bell in 1876 to the billions of phone calls that connect people every day, we’ve come a long way. Personalize Every Single Call. Improve First Call Resolution (FCR). Emphasize Call Flow Management. Personalize Every Single Call.