TechSee

OCTOBER 9, 2018

trillion in spending — in the United States by 2020. This penchant for technology has shaped their consumer behavior and preferences, and brands must tailor their customer service strategies to suit Millennials’ attributes. They also value brand engagement over social networks as well.

Omni-Channel 359

Omni-Channel Self Service Customer Service Virtual Agent 359

TechSee

FEBRUARY 20, 2018

Customer self-service refers to customer-initiated interaction technologies that enable customers to access information and perform routine tasks without requiring the assistance of a live customer service representative. Drivers for customer self-service.

Self Service 132

Self Service Virtual Agent Knowledge Base Contact Center 132

VDS

SEPTEMBER 17, 2020

Emerging technology solutions can resolve common issues with legacy systems, such as inaccurate call routing, inefficient agent knowledge, and long hold times. Here are three emerging technologies that have helped in the chaotic customer service landscape of 2020: Voice Biometrics. Intelligent Virtual Agent (IVA).

Virtual Agent 52

Virtual Agent Customer Service Self Service Contact Center 52

Inbenta

OCTOBER 11, 2021

– Take Care of Your Chatbot Branding . According to Business Insider, nearly 40% of internet users worldwide prefer chatbots over less conversational virtual agents. . billion in 2020 and is set to gain another $95.41 Take Care of Your Chatbot Branding . – Define Your Chatbot Goals. billion by 2030. .

Chatbots 69

Chatbots Self Service How To Interaction 69

Speaker: Brian Morin, CMO, SmartAction & Patty Kleinfeldt, Director of Q&E, AAA

One of the most trusted brands in the world, AAA, took the most critical aspect of their Customer Experience and handed it over to an AI-powered virtual agent for omnichannel self-service. The secret of data + business logic to keep virtual agents in their "swim lane".

Virtual Agent

ProProfs Chat

JUNE 14, 2019

Great Customer Service Statistics. Building Brand Loyalty. Customer Service Stats for Social Media. Rise of the Automation Industry & Self-Service. Build a Delightful Customer Experience With These Customer Service Statistics. Takeaway: Customers today have higher expectations from brands.

Self Service 90

Self Service Customer Service Social Media Poor Customer Service 90

Calabrio

JANUARY 6, 2016

By 2020, the number of connected “things” is expected to rise to 30 billion. Prediction #1: Brands will be more “proactive.”. By the year 2020, your washing machine breaks down. It’s a relatively new model, equipped with sophisticated sensors that automatically alert the manufacturer if the appliance needs service.

Customer Engagement 133

Customer Engagement Omni-Channel Engagement Self Service 133

Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group

Adapting to a post-COVID world means recession-proofing your contact center with AI that reduces reliance on live agents with virtual agents that are always on, perfectly trained, and at a fraction of the cost. Also joining is SmartAction, who manages the AI-powered CX for more than 100 brands.

Self Service