2020 Abandon Rate Connections Return on Investment 
NobelBiz
MAY 9, 2023
In a regular set-up, where agents manually select, dial, and wait for the call to connect is estimated that a total of 36 hours is being wasted each month – per rep. Without even diving into the technology or settings, the simple fact of introducing an autodialer in its most simplistic form can bring a tremendous return on investment.
Qualtrics
FEBRUARY 4, 2021
It connects us with colleagues and customers, increases productivity and helps employees deliver their best work. Yet well before 2020, technology was already enabling a hybrid ‘Work From Anywhere’ culture. The most obvious IT problem in 2020 was, “How can we get everybody working remotely, immediately?” Here's how.
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