2019 Gamification Multi-Channel Self Service 
RapportBoost
DECEMBER 10, 2018
Take notes – the info will help you create a killer Conversational Selling strategy for 2019! So, on the webinar today we are going to go over a few industry trends, at present two-third of contact centers are multi-channel and one-six are Omni-channel, where does your company fit in? No worries!
Comm100
NOVEMBER 23, 2020
While some companies use ticketing software to manage their emails alone, true omnichannel help desks allow tickets to be created from any digital channel, including chat, social, SMS, and even voice. This ensures the highest level of consistency, speed, and quality of customer service. Splitting out agents can be challenging.
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