TechSee

JUNE 4, 2019

Contact Center Pipeline , the magazine for contact center professionals, reports that the number one challenge for contact centers in 2019 is the lack of suitable desktop tools, especially for CRM and collaboration. When learning becomes a shared activity, agents engage more and are more successful. On-the-job learning.

Call Center 117

Call Center Training Technology Gamification 117

Team HGS

AUGUST 13, 2019

One of the reasons Zappos has such a strong customer base is that they don’t measure success via a short average handle time. . In fact, higher performing organizations are relying more on their business process outsourcers (BPOs) for innovation, rather than cost cutting. Tue, 08/13/2019 - 23:19. LEAVE A COMMENT.

Management 40

Management Conference Average Handle Time Contact Center 40

Michel Falcon Experience

MARCH 12, 2019

Every time I ask you a question that you say “Yes.” ” To, you put one finger up at a time; just don’t start with the middle finger. My first question is, is 2019 going to be the year that you continue to reinforce efforts to improve your employee experience? Thank you very much.

Culture 12

Culture Employee Engagement Company Engagement 12

RapportBoost

DECEMBER 10, 2018

Take notes – the info will help you create a killer Conversational Selling strategy for 2019! Over 1,400 innovative enterprises around the world with thousands of seats including IBM, Acxiom and Zumiez rely on Talkdesk to power their customer interaction. No worries! Here’s the archived version.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40