Key Takeaways: Mastering Digital Channels to Manage and Fuel Exponential Growth
Team HGS
AUGUST 13, 2019
One of the reasons Zappos has such a strong customer base is that they don’t measure success via a short average handle time. . In fact, higher performing organizations are relying more on their business process outsourcers (BPOs) for innovation, rather than cost cutting. Tue, 08/13/2019 - 23:19. LEAVE A COMMENT.
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