Second to None

JUNE 7, 2018

Creating a lasting impression in the minds of your target customers can be a daunting task for brands across different industries. Creating an online experience that pushes customers further along their path-to-purchase can be a differentiator between growth and stagnation.

Social Media 59

Social Media Voice of Customer Brands Advertising 59

Second to None

SEPTEMBER 20, 2018

It’s no wonder then that as customer habits transitioned further towards mobile, Google answered. On the March 26th of 2018, Google announced that they were rolling out mobile-first indexing. Google’s changes mean that customer journey mapping is vital to understanding behavioural patterns that eventually lead to conversion.

Ecommerce 54

Ecommerce Customer Experience Customer Journeys How To 54

Lumoa

APRIL 3, 2018

83% of customers would trust recommendations from the people they know : colleagues, family, friends, etc. That time, customer experience management was still unknown to the most of the business doers. But it is not a surprise because NPS gives a very simple and easy to track system to follow your most and least loyal customers.

Net Promoter Score 337

Net Promoter Score NPS Touchpoint Feedback 337