article thumbnail

The Powerful Impact of a Great Social Media Reputation

Second to None

Creating an online experience that pushes customers further along their path-to-purchase can be a differentiator between growth and stagnation. Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences.

article thumbnail

How to Optimize your eCommerce Store Customer Experience for the Mobile-First Index

Second to None

It’s no wonder then that as customer habits transitioned further towards mobile, Google answered. On the March 26th of 2018, Google announced that they were rolling out mobile-first indexing. The best eCommerce brands are completing mobile-first indexing when designing their digital brand experience. Let’s dive in.

article thumbnail

Net Promoter Score® 101: The Complete Guide

Lumoa

The Net Promoter System is an open source system, which means you can change&customize the questions for your own purpose. Unfortunately this sometimes leads to misunderstanding the customer feedback and, as a result, ignoring the voice of customers as a whole. Is there a reason to do so ?