SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Stella Connect

JANUARY 4, 2022

“[I]f you care about customer experience. It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) It is not an extra.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

APRIL 17, 2018

“[I]f you care about customer experience. It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. Provide a mix of learning aids and experiences, including peer-led training (a team favorite). Shep Hyken (@Hyken) April 15, 2018.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

“[I]f you care about customer experience. It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. Provide a mix of learning aids and experiences, including peer-led training (a team favorite). Shep Hyken (@Hyken) April 15, 2018.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40