AWS Machine Learning

SEPTEMBER 19, 2023

In the interaction, we demonstrate how multi-modal agents plan and run the user query and retrieve the results from the relevant data sources. Transcribe Audio Tool – To convert audio recordings to text files using Amazon Transcribe. The agent memory that holds the chain of user interactions with the agent is saved in DynamoDB.

Financial 100

Financial Multi-Channel Marketing Analysis 100

Talkdesk

FEBRUARY 16, 2021

For some, that meant face-to-face interactions had to be replaced by completely new digital engagements. But to turn these initial gains into sustainable, long-term benefits and a competitive advantage, companies are going to have to move past survival mode and start to adopt CX best practices and technology. .

Contact Center 139

Contact Center Customer Experience Policies Competitive Advantage 139

Avaya

JUNE 18, 2018

Each customer relationship starts with a single interaction and lasts the entire customer journey, and that journey could last decades. Each interaction is critical and contributes to the overall lifetime customer experience that drives engagement, value and loyalty. Leverage Data from Customer Interactions. Comply with GDPR.

Contact Center 40

Contact Center Analytics Competitive Advantage Call Recording 40