Comm100
AUGUST 23, 2018
It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Organic Mobile Experiences Blur Channel Lines. Who is doing this right?
Stella Connect
JANUARY 4, 2022
Salesforce’s recommended training priorities for customer service staff include: product knowledge, effective communication, patience, efficiency (proficiency with tech stack, anticipating likely customer questions, etc.), Align customer service training with brand values and goals. John Boccuzzi, Jr.
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Stella Connect
APRIL 17, 2018
Salesforce’s recommended training priorities for customer service staff include product knowledge, effective communication, patience, efficiency (proficiency with tech stack, anticipating likely customer questions, etc.), To this list, we would add service “highlights” that naturally encourage sales. John Boccuzzi, Jr.
Stella Connect
APRIL 17, 2018
Salesforce’s recommended training priorities for customer service staff include product knowledge, effective communication, patience, efficiency (proficiency with tech stack, anticipating likely customer questions, etc.), To this list, we would add service “highlights” that naturally encourage sales. John Boccuzzi, Jr.
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