Call Center Pros

AUGUST 27, 2018

There is no better and faster path to create exceptional customer service than by learning from those who have done it successfully before. If you want your business to grow and excel in customer service, this post is for you! There are so many opportunities to grow your knowledge!

Customer Service 40

Customer Service Call Center Loyalty Customer Service Strategies 40

ShepHyken

MARCH 28, 2018

The sales & marketing departments may get customers in the door. Shep Hyken (@Hyken) March 17, 2018. Ian Spindley #FBPE (@IanSpindley) March 17, 2018. What Ian is saying is that there are different departments working on the customer’s journey. Shep Hyken (@Hyken) March 17, 2018.

Customer Experience 60

Customer Experience Loyalty Exceptional Customer Service Communication 60

Provide Support

APRIL 3, 2018

No matter how good your product may be, or how competent your customer service team is, the only thing that matters is how your customers feel about your company. And the key to providing an exceptional customer service lies directly in the ability of your team to deliver a positive experience. Read more.

Customer Service 51

Customer Service Management Exceptional Customer Service Employee Engagement 51

Second to None

MARCH 9, 2018

To learn more about why your customer service staff should engage with customers via social media, check out the following piece written by Ashley Cooksley, for AdWeek. And research from Sprout Social shows that answering a customer’s question on social media prompts 49 percent of consumers to purchase.

Social Media 69

Social Media Chatbots Customer Service Brands 69

NetBase

JANUARY 22, 2019

Offering Exceptional Customer Service. As you’re tracking trends, you’ll undoubtedly notice patterns around things your current and potential customers love and hate – and you can be ready to address it. And some may even come to you organically as you gain better understanding of your user base at a granular level.

Analytics 56

Analytics Marketing Analysis Exceptional Customer Service 56

Lithium

JUNE 11, 2019

Is constantly following our customers around via changing social channels the best way to deliver great customer service or is there a time and place to decide that certain channels are where we can truly deliver exceptional customer service experiences? Image Credit: Montri Nipitvittaya / Shutterstock

Innovation 40

Innovation Consumers Sports Exceptional Customer Service 40

Lithium

JUNE 11, 2019

Is constantly following our customers around via changing social channels the best way to deliver great customer service or is there a time and place to decide that certain channels are where we can truly deliver exceptional customer service experiences? Image Credit: Montri Nipitvittaya / Shutterstock

Innovation 40

Innovation Consumers Sports Exceptional Customer Service 40

Lithium

JUNE 11, 2019

Is constantly following our customers around via changing social channels the best way to deliver great customer service or is there a time and place to decide that certain channels are where we can truly deliver exceptional customer service experiences? Image Credit: Montri Nipitvittaya / Shutterstock

Innovation 40

Innovation Consumers Sports Exceptional Customer Service 40

Grade.us

MARCH 9, 2020

” A three-star aggregate rating was the minimum in 2018, showing that customers have raised their expectations dramatically. Providing exceptional customer service. If your client’s aggregate star rating is below 4 stars, there’s a significant opportunity for you to boost their conversions.

Strategy 32

Strategy Management How To Consumers 32

ProProfs Chat

JANUARY 31, 2020

The customer support team could have delighted the customer by going above and beyond their company policies and did something to make the customer feel valued, which could be as simple as offering a discount on the next purchase. Poor customer service is a big no, especially when it can risk a business its customers.

Customer Service 52

Customer Service Tips Policies Customers 52

Grade.us

SEPTEMBER 24, 2019

A law firm used contests to solicit Google reviews in 2018. Meanwhile, Yelp’s guidelines are notoriously stringent, prohibiting business owners from so much as asking customers to write reviews: Source: Yelp Support. If you see a review that’s inappropriate or that violates our policies, you can flag it for removal.

Marketing 37

Marketing Guidelines Policies Banking 37

Grade.us

SEPTEMBER 24, 2019

A law firm used contests to solicit Google reviews in 2018. Meanwhile, Yelp’s guidelines are notoriously stringent, prohibiting business owners from so much as asking customers to write reviews: Source: Yelp Support. If you see a review that’s inappropriate or that violates our policies, you can flag it for removal.

Marketing 22

Marketing Guidelines Policies Banking 22

Stella Connect

JANUARY 4, 2022

Instead of strict scripts and rules, give them the knowledge, authority, resources, and tools they need to take charge of the situation, find answers, resolve issues on their own, and make customers happy. Exceptional Customer Service starts with hiring, training and empowering the right people. John Boccuzzi, Jr.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

ProProfs Chat

DECEMBER 12, 2019

Takeaway: One poor customer service experience drives customers away. So it is crucial to understand how important it is to deliver delightful customer service to increase customer retention. B2B Customer Retention Statistics. Customer Retention Marketing Statistics. PwC ) Tweet This.

Customer Retention 88

Customer Retention Loyalty Programs Social Media Loyalty 88

Stella Connect

APRIL 17, 2018

Instead of strict scripts and rules, give them the knowledge, authority, resources, and tools they need to take charge of the situation, find answers, resolve issues on their own, and make customers happy. Exceptional Customer Service starts with hiring, training and empowering the right people. John Boccuzzi, Jr.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

Instead of strict scripts and rules, give them the knowledge, authority, resources, and tools they need to take charge of the situation, find answers, resolve issues on their own, and make customers happy. Exceptional Customer Service starts with hiring, training and empowering the right people. John Boccuzzi, Jr.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40