Remove 2018 Remove Abandon Rate Remove Books Remove e-support
article thumbnail

The E-commerce Guide: How to Tackle eCommerce Customer Pain Points

ProProfs Chat

Most e-commerce gurus and Silicon Valley innovators keep innovation and product pricing above everything else. Since rapid digitization has given rise to numerous e-wallets, you need to be quick to adapt to ensure that your customers always have enough options at hand. Pain Point 5: Sluggish Customer Support Process.

article thumbnail

Chatbot Benefits in the Business World: A Comprehensive List of Statistics

SmartMessage Blog

Before diving into this, let’s remember that live chat software has a 73% satisfaction rate as a way for customers to interact with businesses ( G2’s Facebook Chatbots Guide, 2018 ). Thanks to the reservation assistant, the brand has seen an 11% increase in their booking rates. E-Commerce.