Answer Dash

NOVEMBER 21, 2018

Forrester’s Global Customer Experience Index continues to find that most companies are rated as “poor” or “very poor”[1] year on year. Even the organisations that scored “good” in 2017 either fell in 2018 or didn’t improve. Technology is key to finding out. but, ‘what will customers want?’

User Experience 75

User Experience Social Media Interaction Customer Service Representative 75

SmartKarrot

FEBRUARY 16, 2022

In 2022, concentrating on your mobile user experience is essential. 40% of Millennials drift to competitors’ sites in case they experience trouble accessing a certain site. American shoppers share their positive CX experiences with others and refer the company/brand to almost 11 people. According to 47.5%

Customer Experience 10

Customer Experience Social Media B2B e-support 10

TechSee

FEBRUARY 5, 2019

If 2018 was a year when customer experience professionals came under intense pressure to map out tangible results from heavy investment, 2019 is shaping up to be the year when next generation customer experience will deliver on the promise of a wide range of new technologies. Three key drivers are at the core of this.

Trends 173

Trends Customer Experience Self Service ROI 173

Thunderhead

OCTOBER 19, 2018

KPMG’s Global Automotive Executive Survey for 2018 reports that: three quarters (75%) believe that nearly half of showrooms won’t exist by 2025 as a result of the move to online auto shopping. Jamie Watts , Sales Manager at Murray Volkswagen , won Sales Manager of the YEAR at the 2018 Motor Trader Awards.

Omni-Channel 40

Omni-Channel Automotive Retail Sales 40