How Will Automation, AI and IoT Shape User Experience?
Answer Dash
NOVEMBER 21, 2018
Forrester’s Global Customer Experience Index continues to find that most companies are rated as “poor” or “very poor”[1] year on year. Even the organisations that scored “good” in 2017 either fell in 2018 or didn’t improve. However, curating these cultivated experiences requires a very time and resource-intensive process.
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