ijgolding

JANUARY 17, 2017

C ustomer Journey Management and Measurement (Voice of the Customer and Voice of the Process); Organisational adoption and accountability. Do you know what you need to get better at doing for your customers? Customer Focused Prioritisation; Customer Experience Improvement and Design.

Customer Experience 168

Customer Experience How To Customer Centricity Tips 168

Verint

AUGUST 1, 2017

Verint Summer School 2017. Verint experts will present 15 English and Dutch interactive webinars throughout August on effective ways to enhance interactions with customers. August 1-24; Webinar Series.

Customer Experience 25

Customer Experience ROI Analytics Employee Engagement 25

Lumoa

OCTOBER 31, 2018

As more industries continue to be disrupted by smaller, more agile, niche specialists who are better able to meet the needs and expectations of customers, larger, legacy businesses are at serious risk of losing relevance with their customers and potentially ceasing to exist.

Customer Experience 160

Customer Experience Customer Centricity Culture Consulting 160

Verint

SEPTEMBER 7, 2017

We took steps to streamline the registration process, which also served as the focus in our employee engagement plans. Our strategy here is simple: How our employees are feeling affects the customer experience. Be creative to keep employees engaged. Brainstorm ways to warm the welcome.

Conference 25

Conference Customer Journeys Employee Engagement Effort Score 25